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Ascension

User Guide

Onboarding Clients Successfully

Onboarding Clients Successfully

Required Files

Welcome message for chatroom:

"Welcome aboard, [NAME]!

We’re thrilled to have you as part of the [Your Company Name] family and can’t wait to get started on helping you reach your goals.

To kick things off, please take a few minutes to watch the onboarding video below. It’ll walk you through everything you need to know to get started."

Support

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Installation

DFY Automation Installation in 24 hours

Post-Installation Onboarding (1-on-1)

Post-Installation Weekly Training (4-weeks)

Customization Requests (1 year)

One-time payment

More Licenses

Support

Submit a Ticket

Already using your system and need quick help? Support tickets are your go-to for everyday questions and issues that come up as you use your purchased systems.

Submit a ticket when you need:

  • How-to guidance – "How do I use this feature?" or "Where can I find...?"

  • Troubleshooting help – Something isn't working as expected and you need assistance

  • General questions – Clarification on features, best practices, or system functionality

Support tickets are designed for quick, focused help to keep you moving forward. This is not for custom development, new installations, or learning sessions—for those needs, see Customization Service, Installation Service, or Consultation Call.

Choose this if: You're an existing customer who needs help with a specific question or issue.

Submit a Ticket

Already using your system and need quick help? Support tickets are your go-to for everyday questions and issues that come up as you use your purchased systems.

Submit a ticket when you need:

  • How-to guidance – "How do I use this feature?" or "Where can I find...?"

  • Troubleshooting help – Something isn't working as expected and you need assistance

  • General questions – Clarification on features, best practices, or system functionality

Support tickets are designed for quick, focused help to keep you moving forward. This is not for custom development, new installations, or learning sessions—for those needs, see Customization Service, Installation Service, or Consultation Call.

Choose this if: You're an existing customer who needs help with a specific question or issue.

Submit a Ticket

Already using your system and need quick help? Support tickets are your go-to for everyday questions and issues that come up as you use your purchased systems.

Submit a ticket when you need:

  • How-to guidance – "How do I use this feature?" or "Where can I find...?"

  • Troubleshooting help – Something isn't working as expected and you need assistance

  • General questions – Clarification on features, best practices, or system functionality

Support tickets are designed for quick, focused help to keep you moving forward. This is not for custom development, new installations, or learning sessions—for those needs, see Customization Service, Installation Service, or Consultation Call.

Choose this if: You're an existing customer who needs help with a specific question or issue.